Opensource Business & Customer Experience

I listened to two must-listen podcasts this morning.

First up is a keynote presentation by Larry Augustine at the Opensource Business conference titled "The next wave of Opensource: Applications".

It's an engaging keynote looking at the opensource implications for delivering major business apps (like CRM) to middle tier business.

Next is a discussion with Jeffrey Rayport - Harvard Business School's first e-commerce professor - talking about focussing on customer experience, how it impacts profitability and how technology might be involved in that.

The slightly amusing thing (for Australian viewers) is listening to Rayport talking to "Moira" about TV shopping :) It's a great discussion with big numbers and radical ideas, that are already happening.

Both podcasts come from IT Conversations.com (homepage currently sporting a post-affro Malcom Gladwell - I guess he got sick of it catching on fire).