LinkedIn - how not to implement a site-down page
LinkedIn showing us how not to tell customers that their service is temporarily unavailable. It's down on an Australian Sunday afternoon, which is prime weekend upgrade time in the US, so I assume this is intentional (or semi-intentional) downtime. They might like to use this image I just made them at mine.icanhascheezburger.com
Update: I don't know how long the site was down when I first posted, but about 50 minutes later the above error page was replaced with this one:
Update 2: Well the LinkedIn crew obviously agrees it was a non-optimal experience - less than a day later they had tracked down this post and left a comment. Nice work, and a good example of retrieving a positive experience out of an outage.
03:05 PM, 07 Sep 2008 by Mark Aufflick Permalink
Site Down Page
Mark, Sorry about that! We were doing scheduled maintenance on our front end loadbalancer (which hosts the "Wizard" page), so the poor Wizard couldn't do his magic! I'll get an external static page set up, so should we need to do this again (and I hope we won't) we'll have a better way of keeping everyone informed. --Lloyd Taylor, VP TechOps, LinkedIn
by Unregistered Visitor on 09/08/08