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LinkedIn - how not to implement a site-down page

LinkedIn is down

We Haz Crashed

LinkedIn showing us how not to tell customers that their service is temporarily unavailable. It's down on an Australian Sunday afternoon, which is prime weekend upgrade time in the US, so I assume this is intentional (or semi-intentional) downtime. They might like to use this image I just made them at mine.icanhascheezburger.com

Update: I don't know how long the site was down when I first posted, but about 50 minutes later the above error page was replaced with this one:

Wizard!

Update 2: Well the LinkedIn crew obviously agrees it was a non-optimal experience - less than a day later they had tracked down this post and left a comment. Nice work, and a good example of retrieving a positive experience out of an outage.

03:05 PM, 07 Sep 2008 by Mark Aufflick Permalink | Short Link | Comments (2)

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